Company Name
ICE Technology
Position Name
Senior Customer Service Executive
Job Location
Finlay Square, Chattogram
Job Type
Full-time
Overview
• Company Name: ICE Technology
• Position Name: Senior Customer Service Executive
• Job Location: Finlay Square, 2 no gate, Chattogram
• Job Type: Full-time
• Email Application: info@iceworld.tech
• LinkedIn Official Source: LinkedIn Job Post Link
• Position Name: Senior Customer Service Executive
• Job Location: Finlay Square, 2 no gate, Chattogram
• Job Type: Full-time
• Email Application: info@iceworld.tech
• LinkedIn Official Source: LinkedIn Job Post Link
Requirements & Qualifications
• Hardware Requirement: Must have own laptop.
• Experience: 2+ years in customer service or a related field.
• Communication Skills: Strong communication in Bengali & English, active listening, and problem-solving abilities.
• Tech Skills: Basic knowledge of MS Excel, Google Sheets, and web-based applications.
• Attitude: Positive, patient, and customer-focused mindset.
• Experience: 2+ years in customer service or a related field.
• Communication Skills: Strong communication in Bengali & English, active listening, and problem-solving abilities.
• Tech Skills: Basic knowledge of MS Excel, Google Sheets, and web-based applications.
• Attitude: Positive, patient, and customer-focused mindset.
Key Responsibilities
• Respond to customer inquiries via phone and social media, providing accurate product information.
• Handle complaints, process returns, exchanges, and warranty claims.
• Maintain customer records, feedback, stock, and parcel counts.
• Collaborate with courier companies to resolve delivery/customer issues efficiently.
• Handle complaints, process returns, exchanges, and warranty claims.
• Maintain customer records, feedback, stock, and parcel counts.
• Collaborate with courier companies to resolve delivery/customer issues efficiently.
Compensation & Benefits
• Competitive salary and performance-based incentives.
• Career growth opportunities.
• Exclusive employee discounts on ICE Technology products.
• Career growth opportunities.
• Exclusive employee discounts on ICE Technology products.
How to Apply
Interested candidates can apply via LinkedIn Easy Apply or email their updated CV directly.
• Email CV To: info@iceworld.tech
• Email Subject Line: Application for Senior Customer Service Executive
• LinkedIn Direct Link: https://www.linkedin.com/jobs/view/4465711772/
• Email CV To: info@iceworld.tech
• Email Subject Line: Application for Senior Customer Service Executive
• LinkedIn Direct Link: https://www.linkedin.com/jobs/view/4465711772/
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